To activate Virgin Media Parental Controls select ‘ACTIVATE’. Reply. All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. Please allow me to send you a PM so I can look into this further. 3. Open a Web browser (e. Anurag Chawake. Click Turn Kidsafe OFF to confirm. Right-click the volume icon and clic k “Open Volume Mixer . For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. on 11-02-2023 12:31. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. It is managed from the Virgin Media online account. Childsafe off but still blocking sites. QuickStart, set up and connections. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. You can customise your. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 168. . I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. g. In response to lotharmat. Connect to the router with a LAN cable. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. saved changes reverting without obvious cause. Networking and WiFi. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. Choose which device you would like to set it up on. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. I've tried logging out and in again a few times but the result is still the same. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Abdelmonem. Web safe provides ultimate protection when using the internet. 2. In response to Client62. 168. But it’s important they do. Reconnect your VPN if necessary. My account child safe settings are not working. Learn more Have I helped?Options. Broadband & mobile networks. firstly, backup your current Hub settings by selecting Admin > Reload and Reboot > Backup and follow instructions; remember to store the file created somewhere safe and accessible; to restore saved settings select Admin > Reload and Reboot >. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Select Parental Controls. You can also take our Children's internet safety test which. Click Apply. 1 or 192. You see a prompt asking if you are sure. Virgin Media Web Safe comes as. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. . Plug in your Virgin Media router. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. In the ‘Web Safe’ section, select ‘Change Settings’. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Select “Firewall”. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. 100. 8 and 8. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. select Account settings > Online security > Websites; type roblox. Once logged in you will see 2 filters; Virus Safe and Child Safe. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. For Android: Settings >> Connections >> More connection settings >> Private DNS. Have also followed the oft-posted link to the 'old' webpage. . Broadband, TV and Landline offers. Login in the the Virgin Media online account and try the to enable websafe. Click: Settings. Account holder's date of birth. 48. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Please help. Search. 0. 1. Switched On Families. Tick Do not request a PIN. 1. Take a look at the pull-out tab on the side of the Hub 3. 1. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Select an Age Rating that is suitable for your children and select OK. To confirm the settings update, click “Yes. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Click: Web Safe. Go to 192. I can see that @Cardiffman281 has offered some advice on ensuring it is turned on and then back off to see if that helps. - 5397856. Options. Top five tips for parents. Switched On Families Swap and share practical advice with other parents. It includes virus. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereon 10-10-2022 10:23. They come in all shapes and sizes, from stand-alone software to. try going to if Web Safe is on this site should be blocked. We would like to show you a description here but the site won’t allow us. Then re-enter the passcode to confirm. 8. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. Try computers with Cisco’s OpenDNS using 208. Try manually setting the Google Mesh DNS settings to match VM's DNS Servers, i. Changing network settings to use any Public DNS should re-gain full access for the device. on 15-04-2023 15:47. Once you have registered you’ll be able to do download the f-secure app onto your device. I just want to turn on the standard Child Safe functionality. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. Click this link. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Select the firewall and tick the following protocol. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. Signing into your My Virgin Media profile. Click on Plan and device. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. We give all our customers a complete, market leading security package called Virgin Media. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. If you haven’t got an account click the ‘Create Your Account’ button. Sign into your My BT account online. Child grooming. google (disable when using mobile data) 0 Kudos. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We also have Virgin Media Child Safe appon 01-08-2023 13:13. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Discover the web for yourself. 100 and. Use Google translate but you won’t be able to search. Login in the the Virgin Media online account and try the to enable websafe. Just sign in to My Virgin Media and change your settings. not the VM Hub. Find ‘Manage your extras’ towards the bottom of the page. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Security matters. Any website unsuitable for children is blocked by default. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Just knowing what they’re doing and who they’re talking. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Security matters. Set “Private DNS provider name” to: dns. Internet Safety organisation Internet Matters has launched a new campaign to urge parents to play a more active role in keeping their children safe online. 1 for Families |. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. Research commissioned by UK multiplay operator Virgin Media O2 in support of Safer Internet Day reveals parents’ concerns about their children’s online safety and spending habits, including donating to online streamers, buying downloadable content and much more. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. GET YOUR DIGITAL TOOLKIT. Networking and WiFi. 220. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. 8. Subscribe to this message's RSS feed. How to turn on Child Safe. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Every attempt bounces me back to the 'My Account' page. Virgin Media's password policy is: 8 to 64 characters. We do not use any VPN and I have checked that our AS is "Virgin Media". Search. Options. The campaign highlights the importance of parental controls in the digital age. VM BB TV Landline. Account - Cable. Parents should take care not to give their child the Pin number used to secure the. When prompted, enter the settings. 1. Enter your credentials and press OK to log into the router settings menu. 67. 168. 220. We would like to show you a description here but the site won’t allow us. Learn more. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. 222 and 208. 1. Training and events. It only appears when using Microsoft Edge as the browser. Chatter and natter. If you haven’t changed your password, the default one is placed on the bottom of the router. However, adult sites are not blocked. Use the first option ‘Remind me to take a break’. Tried turn off and in again but didn't - 5415999. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Look out! Your Virgin Media Child Safe settings have blocked this site We think this site may contain material that's unsuitable for children, so it's been blocked by your account's Web Safe settings. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 1 and all appears in order. Options. If you change the computer's network settings to use any Public DNS that will re-gain full access. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 222. Virgin Phone Switchover. Networking and WiFi. Free downloads are available to all new and existing customers. It may take up to 24 hours for the change to be. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Tuning in. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. So, it can be hard to keep up. Parental controls block websites and applications that you think are unsuitable for your child. Security matters. A list of Age Ratings options will appear on the screen. We’ve covered what controls we offer and how to access them in this article. Child Safe switched OFF but blocking sites. Virgin Media. 1 shows the AS name as Akamai tech not virgin media. Follow these steps: 1. Now select the Lock programmes by Age Rating option. Jun 19, 2019. We created Web Safe for our customers to make browsing safety a no-brainer. When I try to select them, the system won’t - 5386140. 5215. Web safe provides ultimate protection when using the internet. The internet is an amazing place. Back up your device using iCloud or your computer. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. Account - Cable. Customer: replied 1 year ago. 67. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. ' The child safe settings are on and correctly configured. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. To do this you need access to a browser via any device (preferably a laptop/PC for viewing ease) then in the address bar type 192. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Tuning in. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. Hi thank you fir the reply. Select the ‘Security & Parental Controls’ option. select Save changes and confirm changes are saved as. 4. Account - Mobile. I have just had VM broadband installed. Stream from Virgin Media. I'd love to help further with this so will send you a PM to confirm some details. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. A new secure password will be generated for you. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Browse Virgin Media Virgin Media Community. To activate Virgin Media Parental Controls select ‘ACTIVATE’. 44K views 5 years ago Parental control step-by-step guides. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. If they are going to use WhatsApp, the best way you can keep them safe is to have lots of conversations about how they and others are using WhatsApp, what they have seen, anything that has surprised or worried them, and what the risks might be. 3. Try computers with Cisco’s OpenDNS using 208. My Virgin Media App. Re: Child Safe - Sorry the changes you made were not saved, please try again. Account settings ; Welcome to My Virgin Media. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Reply. I can not get websafe/child safe to work on any device. must contains at least one letter and numerical character. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Options. Stay safe online. 168. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 1. 1. Status Message: This can be customised to show what the person wants to share with their contacts. Hi there, thank you all for your help. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. comThis website uses cookies. I have web safe switched off but still certain sites wont load. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Have looked at previous similar posts and have tried. Parental controls are a set of tools designed to protect and keep children safe online. 123,8. on 08-02-2023 16:22. Getting online on any device and staying connected is a breeze when you know what to do. You can also sound alarms and send your location information to others. Web safe provides ultimate protection when using the internet. e. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual. 1. SEND. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. run the Standard test and confirm the. 8. These abusive images are then downloaded and passed round school on phones. Create a PIN. Press and hold the Power button until you see the power menu options. Account - Cable. 4. . It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. If you don't mind, I will need to send you a private message. Forum team are best placed to help and issue has been flagged to them. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. Tap your child's account. Sabrina. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. FWIW Child Safe of recent seems to lack stability with posts on the forum noting: changes not being saved saved changes reverting without obvious cause Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites ty. Within the app itself, there are two settings that can provide a pointer. AS Name. Virgin Media. Any website unsuitable for children is blocked by default. Sorry to hear you are having an issue with the websafe settings. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. e. 222. Toggle the Parental Controls switch to ON. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Bypass Child Safe. - 5157648. Click: My Apps. Friday, 26th June 2015. He had me change network adapter DNS settings to Google's DNS [Primary 8. To exit a group, follow the same. in Security matters Sunday Online security in Security matters Friday Online security in Switched On Families WednesdayHi, I searched the FAQ and also previous posts but couldn't find what i was looking for; hoping someone can help. Gateway 192. 0. We'll go over how to set up the filter, what. There's no firewall settings that I can see, and one time I got to see a page saying. Networking and WiFi. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. --. Try both Mac and Windows. . My virgin Mobile account allows you to manage your virgin mobile services. QuickStart, set up and connections. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Account - Mobile. Working hard to help connect the nation, shop our offers and order online. Welcome to the community forums. ”. Click: Settings. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. . Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. My Virgin Media App. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. This includes restricting children from accessing inappropriate or adult content. AS Name. Safe remote learning hub. com, @ntlworld. Virgin Media takes online safety seriously. Customer since 1993. Contact the site operator for further help. Learn more. This problem has been running for over 2 months now. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. Tap Manage Settings. 168. This is what I tried to enter. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. Look out your virgins media virus safe settings have blocked this site. Not that he has chosen to turn on a child safe filter. Select Help & Settings. Browse Virgin Media Virgin Media Community. Social media apps also do not load photos or videos on apps like Facebook and Instagram. This is a workaround for when Child Safe does not or cannot be turned off. There's no firewall settings that I can see, and. 220. Browse Virgin Media Virgin Media Community. Just toggle this off and click Apply. . on 18-01-2023 20:59. From there the Web Safe can be accessed and configured. Hi. Very sorry to hear you've got an issue with the Child Safe feature. Account - Cable. Community Natter. edit subscriptions. ##. Changing network settings to use any Public DNS should re-gain full access for the device. My Child Safe settings are not working correctly. I have been trying to turn on child safe for the last few weeks, but just get the message. Access your bills, diagnose faults and manage your package. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. 222 and 208. ExpressVPN — Best Overall Virgin Media VPN With Superfast Speeds for Uninterrupted Connections. Virgin Media; My Virgin Media; Shop;. Options. All Rights ReservedJoining in. To activate Virgin Media Parental Controls select ‘ACTIVATE’. my subreddits. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings.